Listening is listening is listening: Employees’ perception of listening as a holistic phenomenon
Lipetz, L. and Kluger, A.N.
Does Coaching Work? A Meta-Analysis on the Effects of Coaching on Individual Level Outcomes in an Organizational Context
Theeboom, T., Beersma, B. and van Vianen, A.E.M.
A Critical Review of Executive Coaching Research: A Decade of Progress and What’s to Come
Passmore, J. and Fillery-Travis
The effectiveness of workplace training
Jones, R.J., Woods, S.A. and Guillaume, Y.R.F